As a part of my Fios installation I was given 3 months of Discovery+, which ended yesterday 6/23. I had it cancelled on 6/8 and received a confirmation email that it was cancelled. Today I got my bill and was charged an extra $3.26 for Discovery+ from 6/9-6/23. Why??? It was still in it’s promotional period and I had it cancelled before it expired!
I’ve been a customer now for three months and this is the second time I’m having an issue with customer service. Before this, I had an issue with redeeming my $50 gift card, which is still an ongoing problem
that hasn’t been resolved. Customer service constantly runs you around between emails, chats, twitter, and phone calls and nothing gets resolved.
I really like my Fios TV and internet, but I’m beginning to feel like it was a mistake switching over from cable.
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