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Verizon stream device is older version

I just had FIOS unlimited installed and received a free Verizon stream device. It's clearly the older 2019 version and does not support HDR etc. Live sports are unwatchable. My old 2011 laptop does much better as a stream device when connected to my TV. When you order from the Verizon store they make it seems like you're ordering the latest version but they send you the older one because that's what you get because it's "free".

Can Verizon provide the latest one instead of the older 1st generation stream device?

Comments

jonjones1

I would say unless Verizon states it will be the latest and greatest you are out of luck.

always research anything Verizon does. Free is often times not really free.

Phillyclouduser

Yes. Except you literally order it on Verizon store where you can see what you're ordering. specifications etc. It's a different product when you receive it. If this isn't bait and switch and I don't know what is.

jonjones1

@Philly285 wrote:
Yes. Except you literally order it on Verizon store where you can see what you're ordering. specifications etc. It's a different product when you receive it. If this isn't bait and switch and I don't know what is.

Ah ha, I wasn't aware of that fact.

I don't know if this will help but write to this email here:

Verizon's Executive Leadership | About Verizon

The other suggestion is if you have a screen shot of the offer and what generation the device is you could file a complaint with your states Public Utilities Commission or as in NY department of financial security which have online submission forms.

Bait and switch if this was done comes under your states attorney general office (Google yours for your state) usually a Consumer frauds and protection bureau etc. But I am not certain it covers free equipment. If Verizon is getting or generating revenue due to the stream device then it would be covered by both agencies.

[Deleted User]

Hi Philly285,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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