We have been cleaning up in the backyard and have to remove the dirt for installing a patio. I did call the 811 before we started this process to get the markings. During this process, the verizon Fios Cable that was lying 2" deep below the ground got cut. I called Verizon customer support--> the operator acknowledged that the cable should have been buried 8" below the ground and opened a workorder ticket to send the technician come over fix it.. After 2 weeks, i receive a bill from CMR Claims department for $167.72. The CMR departments says " there is no such requirement for burrying the cable below the ground." This is just ridiculous. I called verizon support and they have no idea about this bill and could not help. They tell me to contact the number on the bill. The CMR claims department are not quick and responsive in returning the calls. I have to wait whole day in getting the response. And this is after leaving 1-2 messages.
The verizon customer support says the charges like these that are made by maintenance/ repair department does not show up on my account. When i ask them the number of the appropriate department who i can talk, the reponse is call the number on the bill.
Has anybody gone through this situation. Does anybody have the Verizon Engineering/repair department or which ever department handles this kind of issues..
If there is no possibilities in resolving or reaching out the department, i'm planning to switch to different internet service provider who is offering the same speed internet for lot less money and i will recoup my loss if i ever have to pay verizon.
I have taken the pictures of the cut wire with a reference to how deep it was lying when we saw the wire.
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