Child Item

Site Totals

61396 Questions Answered 269 Categories

Black Screen Recording

I am using an HD DVR Motorola QIP6416. Three shows in the past week have resulted in a blank screen when I try to view them. I have tried watching them on both tv's I have set up to FIOS and both just show a freeze on the live program followed by a black screen.

I am at my wits end with FIOS TV.

Comments

Mike_VZ

Hello Deconnel,
To assist we will need a little more information to determine what the problem is to resolve it.

What program/channel are you having trouble recording and what time slot is it?

Have you made any other recordings without playback issues?

Can you record live television or rewind live TV you have been viewing for more then a few minutes?

I have sent you a private message to assist further.

Thank you,

avila97

I am having the same problem with one of my DVRs. The DVR shows that the program recorded but when we attmept to playback the program, the DVR freezes momentarily and then the option screen to replay/delete pops up after a few seconds. It has happened at least six times in the last week to different shows on different channels and times. The DVR still records most shows correctly and I am able to record live television and rewind it.

Child Item