A coworker of mine received her bill for May and on her bill under "adjustments and credits" was a $120 "loyalty discount". I asked her how she got it, if she called Verizon for some reason and she said no, she hadn't called about anything. It just appeared on her bill out of nowhere.
I have been a customer since Feb 2011, currently in my second 2-year contract. I have never once received any sort of loyalty discount or anything, so I did a live chat. All the guy told me was call this # - 800-837-4966. The woman that answered told me in her "16 years she's never heard of such a discount" and proceeded to put me on hold for a few minutes to look into it.
When she came back on the line, she just repeated herself that there is no such discount. I'm LOOKING RIGHT AT my coworker's bill and that's clearly what it states, but she didn't want to hear it. All she proceeded to do as a solution to my question was try to sell me into a more expensive TV package.
I'd like to know how this magic discount appeared on my coworker's bill, yet it doesn't exist.
