In 2013, I entered into a 2-year contract after confirming with the salesman that if I were to move to an area where there is no Verizon coverage, the early termination fee would be waived. At that point, the salesman or I think saleswoman, agreed. However, on 06/19/2014, when I contacted Verizon to cancel my service since I'm moving to a location where there is no Verizon service, I am required to pay an early termination fee. When I asked to speak with a manager, she said "sorry" the salesperson provided you with incorrect information, but you still need to pay an early termination fee. Only if I had known that Verizon doesn't train its employees to provide accurate information to its customers, and furthermore, doesn't stand by its verbal agreements of its employees, I would have never entered into a contract. I will be filing a complaint with the FCC and I hope there is an inquiry conducted so that future clients of Verizon can be vigilant when entering into a contract.
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