Poor service , poor customer support, frustrated with paying too much and not getting help

Klein2222

My service/ tv reception here in Parsippany NJ has been getting worse. Because of extream interferance, I cannot watch TV on any channel betweem 502 - 514. I have called the suuport hotline several times, they tell me it is a wiring problem and not their responsibility to fix. I live in a apartment complex and the installed wiring goes into the basement, a area in which I do not have access to. I find that your customer service is horriable and not at all customer friendly. I pay alot for this service and expect Verizon be responsable for their services. I feel it is up to Verizon to come to my location and check out their installation, no charge to me. Verizon does not need acces to my apartment unless your going to replace my set top box or the box in the bedroom. I feel if this issus is not resolved soon, I will be force to drop your service and go back to Optimum.

[Deleted User]

Hi Klein2222,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.