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Vizio TV audio problem with CHS435 CHS335 set top box

I am having a problem with intermittent audio dropouts and volume swings on my Vizio TV connected to the new CHS335 (and 435) set top boxes. Vizio's site says setting the box to output PCM audio will solve the issue. I have seen that others with Motorola boxes in this forum have been able to do this, however the solution involves getting to the advanced menus which I have not been able to find out how to do on the Cisco boxes. I even had a long chat and did not get anywhere so I am looking for some help here.

Thanks,

Tyrone

Comments

KH-OrnEsh1

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

prisaz

Let me know too. I was told there is no hidden menu.

tyronethompson

I got a similar response from my chat which was part of the reason I posted. I can understand not wanting someone to mess around with things they know little about, but I think their techs should at least be knowledgeable with their own equipment. There are posts in this forum on the issue going back at least a year so they are aware of the issue. The Vizio tech told me exactly what the issue was and how to solve it and now I have been three days trying to get a response. I am still waiting on that "direct contact." Probably not until Monday.

prisaz

My wife and daughter both watch TV on two different Vizio sets. And they had mentioned the audio drop out. I never seem to have a problem when I look at it. Intermittent problem. I have been looking for the menu, but it does not bother me as much. By the time I go upstairs, I am ready to sleep. Smiley LOL

I am sure the techs are very knowlegeable, but this may be a firmware issue that they can not changed without an update to the box. Much HDMI stuff is firmware because of copywrite issues regarding encryption, and the handshake between devices. Lucky the Motorola can be changed from what I have read on this forum. I have not found any settings back door. Not for the lack of trying. Smiley Wink

I posted this thread for Verizon, perhaps there will be a solution. I would say if no hidden menu, that setting should be in the Audio Settings for the STB.

tyronethompson

prisaz wrote:
My wife and daughter both watch TV on two different Vizio sets. And they had mentioned the audio drop out. I never seem to have a problem when I look at it. Intermittent problem. I have been looking for the menu, but it does not bother me as much. By the time I go upstairs, I am ready to sleep.
Same situation here, my Vizio was upstairs and I did not notice it because most of the time I was just turning the TV off when I came up after my wife lef t it on. I had to temporarily bring it down and now it's the main TV.
I am sure the techs are very knowlegeable, but this may be a firmware issue that they can not changed without an update to the box. Much HDMI stuff is firmware because of copywrite issues regarding encryption, and the handshake between devices. Lucky the Motorola can be changed from what I have read on this forum. I have not found any settings back door. Not for the lack of trying.
You actually make my point here. HDMI is not new and this problem with Vizio is not new. By now all their techs should already know if this is a firmware issue or whatever the real issue is since the problem has been identified, solved, and documented for over a year at least on the Motorola side. I am saying its OK for this to be a "black box" to the consumer, but a good tech ought to know what if anything can be done about it. I'm not saying its the person installing the box or answering the phone/email, but that Verizon ought to do better getting the information and solution out to their techs. The first Vizio tech I spoke to had all this information but obviously could not troubleshoot for Verizon equipment.
I posted this thread for Verizon, perhaps there will be a solution. I would say if no hidden menu, that setting should be in the Audio Settings for the STB.

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