So, I had the internet and phone deal. I was super excited because the guy I spoke to that made the deal with me when I bought the service was super cool, obviously. I was wrong, so wrong to get this service. I had the account for TWO DAYS. And in the entire 48 hours, it never worked, not one time. Not the phone, not the internet, not anything. I had a guy come out to make it work and he had no idea what he was doing. So it never got fixed. Then I called costumer service and the lady simply told me that "It wasn't her problem", so I told her to cancel it. They told me I had to pay $60 for something that never once worked and I told them that I wasn't going to do that, because why would I? Now, they said I could have my $100 security deposit back. They said that would get back to me within 5-7 business days. It has been THREE WEEKS. No deposit. I've called almost daily. I've been given like 12 references numbers, and no money. So even today, as we speak, I've been on the phone for an hour and bounced around from department to department trying to get to someone who knows their job well enough to actually do it. Now they're telling me that it would be 30 days from now. No. I want my money back, and I want my money back today. My reference number is{edited for privacy}. I want my money back, NOW. I've been nice for three weeks, if this was anyone you all sitting in that office happening to you, you would be just as angry. This is out of control, seriously.
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