I have been with Verizon for over 2 years and pay approximately $300.00/month on time, including internet and landlines. My DVR boxes are old. I received old ones when I signed up. Because they are so old, I pay for 2 other DVRs because there is not enough memory in my multi room DVR, hence my large bill. We all established that the reps are nice, but you get a different response from everyone. I have been abused and tortured by this fact. I feel I need to take a nerve pill before I start the process. After 2+ years, I NEVER got a straight answer or an updated DVR.
My question to your company is:
Why do I/We have to pay the same price for old rented DVRs and Remotes vs the newer equipment that has more memory and the multi room functions that work better? You don't have enough to go around, then charge accordingly to the units. That is illegal to charge the same price for a product that you falsely advertise that the models may look different. You DO NOT state that they DO NOT perform the same functions. That is called bait and switch!
I have tried furiously again to get an updated model for over 6 months with torture. I spent HOURS and DAYS getting nowhere. There are 2 more updated models than what I rent, but PAY for functions I do not get! Now, just to torture us more, your new commercial shows a black sleek DVR, that shows you only need 1 DVR for many different rooms! That is truly false advertising because there are only old DVRs available. I have to pay for 2 more DVRs to get the same function!!! One would assume that after paying about $300.00 a month for over 2+ years, that LOGICALLY I would be considered an excellent customer. Verizon should give the newer equipment to the loyal customers that have been with them for longer periods of time and pay their bills on time, the benefit of newer equipment.
AND YES, I have reset, replug, unplugged, waited the correct time to replug into DVR, reset router, and of course called your company to try to reset from your office. AGAIN, they sent me a "new" DVR. The SAME old model that I own. Would not work, so I had to return that one and received another, which of course was the same model. What is the actual current model number one should really have? Signed, Logical.
