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DVR Alert: this service is not authorized for playback or recording.

I have had Verizon and the same stb for 4 years. Now I am getting this message, and I guess others are as well. I have rebooted and still cannot play that recording. Can someone tell me how to fix--I just don't have the time to spend on the phone with support.

Why are so many people having the exact same problems all of a sudden? Do I need a new box? Thanks.

Comments

Hubrisnxs

If it previously worked then try rebooting your router first. Wait for the lights to settle down and then unplug your dvr for a minute and plug it back in. Should fix it. I don't know why they are related in that fashion but it appears they are. Let us know if it worked fornyou

Suzanne7777

Thanks. I did unplug and reboot the box, and have not had a bad recording yet, but if I do, then I will try the router also. I'm just afraid if I mess with the router, I'll get a "bad gateway" message, and have to start all over fixing that Smiley Wink

I have had 4 problem-free years with Verizon (other than the requisite months-long billing hassles), and all of a sudden have issues. Not just those annoying little issues like search menu unavailable, but bigger hassles involving not being able to access services and dvr recording issues. I am waiting for the dreaded "not authorized to order VOD" on a night with plans to just stay home and watch a movie. I do wish that secure feeling of everything always working would come back. Consistency would be nice.

JasonG234

I'm having the same issue, any solutions yet? I tried the router reset than dvr no luck.

Thanks

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