Replacing faulty equipment

norma2u

We began our new service yesterday, March 25th. The three items, internet,TV. and phone (lifeline). The set up took most of the day, as Verizon is on strike. However, we are most happy with the TV. UNTIL last night when the STB (box with DVR) humming interrupted our sleep.

I called the tech. and she tried to clear it up - but to no avail. She said we would have to go to one of the Verizon stores and exchange it.

My problem with that is: WHY - When the installer installed a faulty box why am I to be inconvenienced - She said I would have to pay for the service call???? - I can understand Verizon's problem with the current strike, but why are the new customers inconvenienced, when the initial set up should have gone smoothly, including noticing the box hummed.

Please - help with this problem.

[Deleted User]

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