fios quantum gateway router problem

itzraywhy

Hello, when I connect my coaxial cable and power adaptor to my old verizon mi424wr router, the internet works fine. But when I connect my coxial cable and the power adapter that came with the fios quantum gateway router, the internet doesn't work. On the router, the internet icon keeps blinking white for about a minute, then it just becomes a solid non-blinking red internet icon. Assisstance would be greatly appreciated.

eljefe2

Your problem may be that you didn't release your WAN IP address before switching routers. It's necessary to do so.

To release your IP address you could power off the new router, wait 2 hours, or overnight if that's more convenient, and then power the router back on.

Or to release the IP address more quickly, with the Actionec in place, follow the steps in this link:

http://forums.verizon.com/t5/FiOS-Internet/How-am-​I-able-to-change-my-ip-address/m-p/703336#M47733

After releasing your WAN IP, wait about 10 minutes and then fire up the Quantum router. You should have a new WAN IP address and be connected back to the Internet.