Verizon Charging for there mistake

Arjun_Reddy

Hi All,

I am new to this forum, and here is what verizon did to me, recently got new triple play from verizon, and they included a free digital adapter, the technician came on the day of installation didn't hand over the digital adapter to me, so I have to ask the customer care about that and they said they will send one over and now they are charging me for shipping charges, how can you do that, let me know any corporate complaint email ID to let them know my concern.

MrMatthew1

Hi Arjun_Reddy,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.