No Lights on ONT but cable boxes work (sort of)

DHart617

So beginning yesterday we have no lights on our ONT. It is plugged into the wall in a working outlet. If you wish the emergency battery button, it comes to life for about 30a seconds, we have cable again, but then poof, everything turns off again (phone, internet, and tv).

Strangely the cable boxes still get the correct time and will show the channel you turn except with a message that thee is no signal.

I called Verizon tech support that could not even begin to give me help and now I have to wait 3 days waiting for a technician to come out as we sit dead in the water.

Any suggestions, thoughts? We did have a power outage the day before but it lasted all of 30 minutes so I cant believe it is a dead backup battery (the battery itself is only 4the months old).

gs0b

If you're certain the power outlet is working and there are no loose cables, it sounds like the power supply failed. A technician visit is most likely the best way to get this fixed.

Good Luck.