Complaint

mcfordesq

I'm hoping that someone who works for Verizon,and can help, is reading this. I'm literally on hold for my 4th call to verizon customer service trying to get the promised multi-room dvr delivered and the $50 equipment fee credit. First call to renew 2 year contract was made on 7/4/17, second 7/25, and third 8/9. Today, when "repairs" returned my scheduled call back (have no idea how that happened), they said 3rd rep scheduled dvr for pick up, when I specifically, and for the 3rd time, asked that it be delivered. At this point, I'm so frustrated that I wished I had just cancelled my service, especially as I sit on hold, again.

[Deleted User]

Hi mcfordesq,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.