Hello. I signed up for FiOS internet and phone, and as a Verizon Wireless customer for over a decade, I am getting pretty fed up with the treatment I have been getting as a long-term customer to the point that I am ready to cancel all of my services and contact the FTC.
On April 24 2014, order number NY00235165225 showed my price should have been $53.35 (with $5 a month being the charge for renting the router). A day or so after my install, someone without anyone in my household's permission, added a fee to my account for $4 a month to have an "unlisted number". I didn't ask for that feature and Verizon FiOS could not even tell me who asked to add it to my account. This is why I will be contacting the FTC. But to continue....it got much worse because my bill skyrocketed to over $100 per month. Something about my original order price not being valid because of the change to the account (the change/charge I never asked for and never approved of!). Anyway, I have called related to this issue over 6 times and every time I am ressured "this time it has been fixed".
Now I am looking at my latest bill, and it appears I was "credited" (why can't my bill just show what it's supposed to show?) but the total comes out to $53.35. This sounds good as it was my original promised price (which I have proof of via email receipt) but I am being charged $5 extra per month for a router that I don't even have. The tech who came to my home (a very nice man who did a great job I have to say) explained that my advanced router means I do not need the FiOS router, saving me $5 a month. Yet I just checked my bill and I am still being charged for it.
Contacting 1-800-VERIZON over half a dozen times has gotten me nowhere. Who do I have to contact to get this rectified once and for all? Cablevision is a viable option for me here so I am not sure why FiOS is making being a customer so difficult.
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