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Verizon don't have tracking number for prepaid UPS Shipping?

I shipped back all equipments using Prepaid UPS shipping. I was afraid to drop in any UPS box so I handed the box to the UPS person who comes to our office builing every day. Now Verizon says they did not receive the box and charge me almost $800 for the equipment. According to Verizon shipping instruction, 'customers are reponsible for equiment until reurned to UPS/USPS', and that was eaxctly what I did. I called customer service and was told I was supposed to write down the tracking number. I don't see anywhere that this was written on the shipping instruction or anywhere saying verizon that prepaid the shipping would not have tracking number. What's going on here?

Comments

SinCara

The tracking number was on the label. This should have been written down even if instructions said to or not. It's just common sense to have some type of proof of delivery.

That number was proof the package was signed for and delivered. Without some type of proof you are going to have a very had time proving that they received it. It's basically your word against there's without it.

All you can do is call them and see if they can look into it for you.

Xiaoqing

I go with what's written. Common sense should be put in words if there is so much money involved. It may be common sense to you, but not common sense to everyone.

Justin46

@Xiaoqing wrote:
I go with what's written. Common sense should be put in words if there is so much money involved. It may be common sense to you, but not common sense to everyone.

Unbelievable! WOW! Just wow!

You seriously don't see a need to record the tracking number on anything you ship? I would not ship anything, of any value, to any company, without first recording the tracking number, and then actually tracking the shipment to that company. Not only common sense, but shows financial responsibility on your part.

__________________________________
Justin
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Keller, TX 76248 (VHO 1)

[Deleted User]

Hi Xiaoqing,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

Due to multiple failed attempts to reach you we will be closing this private support case.

If you need further assistance with Verizon service feel free to send us another post.

Thank you,

^Matthew

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