On June 14 I renewed my contract for two years. I was given a 2 Year Bundle Price Guarantee price of $134.99. However my first bill is charging me $149.99 for the same bundle. I called customer service and was informed that the Oniine Renewal process doesn't alway work and that I should have called to renew.
I pointed out to the rep that the offer was only available online and that I had a Master Order Number: {edited for privacy}. She said that it was useless and that the offer was no longer availble. She did inform me that as of right now I am not under contract. I have been for the most part happy with Verizon's service but as of now I am looking to change providers.
Here's a copy of the email I recieved.
THANK YOU FOR YOUR RECENT ORDER
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We have received your request to add a 2 year price guarantee to your bundle and have started processing your order. This price guarantee agreement is on your bundle price only and has an early termination fee of up to $230+.
Your current discounts and promotional credits will continue until your new 2 year price guarantee agreement begins on June 20, 2014.
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ORDER DETAILS
NEW - 2 Year Bundle Price Guarantee |
Monthly Charges
$134.99(plus taxes and fees)+ |
Master Order Number: MA00237651541
Order Date: Jun 14, 2014 |
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