Renewed 2 year agreement online two days ago -- now order is nowhere to be found

jaygee2000

I renewed my agreement with Fios online on Wednesday after seeing a nice offer on the Triple service package. I got an order confirmation and order number. I also had an online chat with a service rep who confirmed that the order was received.

24 hours + later, no email confirmation was sent. I found this a bit strange so I had another online chat with a rep who told me that the order was NOWHERE to be found.

If I go online now to place another renewal order, I am getting a different estimated total charge. I kept a print out of the original estimated charge as proof.

Help!! What should I do?!

DM_Karen

Hi jaygee2000,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.