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FIOS Internet Speeds :: 75/35 MB not even close WIRED!

So I decided to "cut the cord", dropped everything (FIOS Ultimate HD, phone, etc.) but boost my FIOS Internet from 35/35 to 75/35 (150/65 is not available in my neighborhood yet)... cost cutting move, dropped our cable bill from $250/mo to around ~$90/mo

I'm very happy with the move and I'm navigating around trying to best find "channels" like I used to have with FIOS TV.

Have a wired TIVO Premiere (OTA digital channels all coming in nicely with the Mohu Leaf Digital Antenna), ROKU 2 XS and PS3, Plex Media Server, and new Actiontec router to handle the increased speed, yada, yada.

So far, with the wired connections, all streaming is perfect. I guess I'm a little "**bleep**" that I'm not getting the advertised speeds. I've checked my download speed through MyVerzion, shows I'm getting 78/37... WOW even better than advertised.

BUT...you can't believe everything you see unless you put it through your own litmus test.

I have multiple web clients that I host on ThePlanet.com on a dedicated server (not shared). So I decided to upload a 150MB zipped file to one of the sites using CuteFTP and Cyberduck. It took approximately 65 seconds to upload the file at 7:00 am.

Ok.. I guess I'm ok with that.

Now what about downloading?

That should come back down, I dunno.. between 24 and 48 seconds**... after all 75Mbps is in between an OC1 and 100 Base-T connection speed, right?

It took about 68 seconds.

**So, I looked for a download time calculator, and found on here: http://www.numion.com/calculators/time.html

I entered the file size in MB, added 100% overhead for internet usage, and at best, had 34Mbps... which is about 70 seconds by their calculation... half of what I'm paying $90/mo for.

I'm sure there are other speed tests (speakeasy, speedtest, etc) which all are slower than Verizon's own test.

I read in the post after this one that possibly the ONT should be reset? Ok... but why would VZ speed test show speeds greater than my 75/35?

So VZ community folks, what would you do??? Complain? To whom? This is truly a false claim by VZ... and I can see that there a quite a few folks here that are definitely not happy.

Comments

hracer

Seriously!!?? What is the complaint!? Internet speeds always fluctuate. You need to factor in the hops in the network that will slow down you transfer rate also. Your download and upload times look fine.

mtlebomac

Not here to challenge, but went to Broadband Reports to do a line check,

Here are my results. Can you help interpret?

http://www.broadbandreports.com/pingtest/96237cc6c275/2978973?r=940

There were only 10 hops.

So that being said, I should see speeds/time of real-life downloading/uploading of 150MB closer to/between 28 secs to 44 secs correct?

Here's the VZ Broadband T&C

http://www22.verizon.com/about/terms/broadbandperformance/

And also, please clarify, why are other "speed" tests, almost 50% slower in "speed" than Verizon's?

Thanks for your input

TSPerkins

mtlebomac I'm in 100% agreement with you. This is unacceptable. I don't care what the other guy said, those times are unacceptable. I've been on FIOS for 7 years, and just in the last month went from 35/35 to 75/35 and my speed is down. I think the speed tests at speedtest.com and the other big testers are in cahoots with the big ISP's and show what the line is upposed to be. I checked my speed at a little known site and i got 8.5 Mbps down, 5.4 Mbps up, and a 41% quality of service rating. I work from home and I have to unplig my ONT everyday at least once because my connection light turns orange and I lose all connection to the internet. This kills my VPN which causes me to lose time at work. Now I pay more and I get 1/10 of what I am supposed to be getting. This does not compute Will Robinson! Iused to regularly be able to upload at 5 MBPS and download at 8 MBPS on my 35/35 line. Well, the last 3 weeks it's been like the test showed. Something is not right here.

TSPerkins

So, I've looked around the site and now I find I need a new router for speeds over 50 Mbps. I wonder why no one told me that BEFORE I purchased an upgraded speed package on a 2 YEAR CONTRACT. Very nice. I appreciate your honest business practices. (In case you didn't get that it was heavy sarcasm). So now, on top of the extra money I have to pay for the speed I have to spend another $80+ to actually make it work. Really Verizon? I just have no idea what has happened to American companies. They all seem to not give a big rats butt about anything but their bottom line and they especialy do not care about their customers. I guess some ae so big that losing a single customer means nothing to them. I will exclude Hobby Lobby from that generalization.

How about someone from Verizon call and explain why I wasn't told I need a new router before I purchased my new plan? You have my number and if you are more comfortable emailing you have my email. I really doubt I will hear form anyone but i thought I would put it out there just to see.

anonFios

I saw your other thread and came here.

I also have the 50/25 plan so I did a test using speedtest.net over wifi and got ~41 Mbps down / ~31 Mbps up.

hracer

I looked at your results. I know this is a late response, but there is something going on at that hope. The best thing for Verizon to help is with that tracecert result. The repair tech you call can provide it to their Network Techs. This information is what will help you the best to get it resolved faster.

Namronorman

Based on your traceroute and name, I'm assuming we're neighbors.

http://www.pingtest.net/result/78026321.png

Every night from 7:30pm onwards it's complete garbage.

motaki1

This is my 3rd consecutive day chatting with tech support. I am getting 15mbs download speed and erratic upload speeds (usually ranges from 35-75)

Here's the kicker -- I'm getting 15mbs download speeds on both wifi and when it's connected.

I really don't give a **bleep** if they offer me credit -- I just want what i **bleep** signed up for...

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