Verizon My Domain

krispyk74

I have searched the boards here and found the opposite problem with My Domain. For the past 2 years I have been charged for a My Domain account that I was not supposed to be charged for as I recieved a notification that they no longer charge for this service. I just got charged again for this service in August. It is almost laugable that they can charge for a service that they no longer even provide! I spent almost 2 hours on the phone and not one person can even locate my account, but they sure can charge my credit card! I was transferred to at least 5 different people and not one person can help or locate my account. Last year I was able to dispute the charge with my credit card company and got the money back, but I don't want to keep doing this every year!

Does anyone out there have a specific department that I can talk to about an account that I have no info about? I do not get any statements, just a charge on my card every August. How can I provide any info to them when they don't provide any to me? Apparently my old email address and phone number are not enough to locate my account.

I have talked to Customer Service, Landline Billing, High Speed Internet Billing, Tech Support, the Financial department and not one person can help me. I would have spent more time on the phone today except that when Tech Support wanted to transfer me I was already 15 minutes late to a meeting after spending an hour and 45 minutes on the phone with them.

Can anyone help me?

DM_Karen

Hi krispyk74,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.