Supervisory Training

BozotheClown11

Jesse (ID#{edited for privacy}), a supervisor in the Customer Service Group hung-up on me today. That's a big NO-NO where I come from. Did he try and call me back? Nope!

So after five plus years with Verizon, paying every bill on time, I'm taking my four lines to AT&T where I doubt a supervisor will hang up on me....and to think, it was just because Verizon can't match the AT&T offering. Bait & Switch - I signed-up for the 10 GB plan with four devices...supposed to cost $160/month....today, I receive a notice of plan change that shows invoice amount of $230/month. When I called customer-no-service, Jesse hung-up on me. What a guy!

This is a company where some customers must not count.

[Deleted User]

Hi BozotheClown1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.