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Service Outage

So, I have been without TV, home phone and internet since Saturday afternoon. There is a apparently a service outage in my area due to a cut cable or something. (Getting that much information was an hours long ordeal...) Anyway, my question is, will Verizon adjust my bill so that I am not paying fees for days that they are unable to provide me with service? How do you compensate customers when you are unable to deliver?

Comments

somegirl

Verizon does not generally pro-actively credit accounts, but if you call Billing, they should be able to give you a credit. I highly advise making sure Tech Support has put a ticket on your account to document the time that your have been without service so there is something to reference, though.

Tinare

Thanks. I did open a ticket which makes checking on the status easier. It said this morning that it was scheduled to be fixed by 1:45 this afternoon (after previous messages said Sunday at 9:45pm and Sunday at 4:45am...) and it now says by tomorrow at 5:00-something am. I'll call billing once we're back up, but this is a long time to be without anything. I often work from home and now don't have that option without internet access.

Telcoguru

If you have a mobile device download the My Fios mobile app and you will get updates on your outage. My neighbor cut the fiber cable digging a new foundation. I was out for 7 days and the billing department gave me a credit when I called in.

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