Not able to view bill after canceling

nemenor

Hi,

Had to cancel my Fios service as I've moved to an area where Fios is not available. I cancelled the service on July 7th and my billing cycle is through July 21st. Now I can see online there's a bill about $75 with the payment due on August 15th. However, I cannot view it (website says I need "full access" but I cannot get that access it as requesting a PIN doesn't work).

Customer service told me on the phone I would receive a bill in the mail and shouldn't not worry about the online bill due on the 15th. I've have not received any bill in the mail at all and don't feel comfortable at all leaving that bill unpaid - very afraid of having this affecting my credit. I do want to pay the bill asap but would like to view it first and not pay an unseen bill.

Is there any way I can access that bill?

Thanks.

SinCara

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@nemenor wrote:

Hi,

Had to cancel my Fios service as I've moved to an area where Fios is not available. I cancelled the service on July 7th and my billing cycle is through July 21st. Now I can see online there's a bill about $75 with the payment due on August 15th. However, I cannot view it (website says I need "full access" but I cannot get that access it as requesting a PIN doesn't work).

Customer service told me on the phone I would receive a bill in the mail and shouldn't not worry about the online bill due on the 15th. I've have not received any bill in the mail at all and don't feel comfortable at all leaving that bill unpaid - very afraid of having this affecting my credit. I do want to pay the bill asap but would like to view it first and not pay an unseen bill.

Is there any way I can access that bill?

Thanks.

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what I would do is go to dslreports.com and post into the Verizon Direct forum where Verizon reps work with you.

I ran into the same issue when I cancelled my service.....before returning 5 months later. The reason you cant access the bill online is because they have your account to be closed.

I was told my final bill would be mailed to me. I talked to some reps who said the amount showing online that I couldnt access was my final bill while others were firm in saying it wasnt. I asked to have a copy resent to me twice as nothing showed up and never did get one so I ended up having to pay the bill without seeing it as it was do and the amount looked correct. I did end up getting a final bill for $0.00 the following month so the amount shown online that I couldnt view the bill to was indeed not my final bill.

A final bill will indeed be sent to you, but the question you have to ask is, is the amount showing online that you cant access to view look like the amount due for your final bill or just partial? I know a lot depends on when you cancelled and when the bill was generated.

Maybe the reps on dslreports can look into it deeper for you and give you a solution. I wish I knew about the forum when I was having my issue. Good luck.