Help with bill from CMR Claims for line repair

txtwinsmom

Last week, we received a collections letter from CMR Claims Dept for $532.28 for a line repair back in Feb of 2014. Attached to the letter was a (supposed) bill from Verizon c/o CMR dated 4/15/2014 that we never received. My husband and I spent over an hour on the phone with Verizon, where no one could find anything about an outstanding balance or could answer questions regarding CMR.

Our line was cut by our contractor who was replacing our fence due to the fact that the original line was buried in concrete. If we ever received a bill, our plan was to dispute it because that line was buried sometime prior to our purchasing this home 13 yrs ago and it is certainly not our fault nor our contractor's fault that it was buried in concrete.

I've seen many other posts like this.... is this a scam? Thanks for any help!

[Deleted User]

Hi txtwinsmom,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.