I have an open support ticket for an issue with Verizon Digital Voice. The last 2 calls I have placed to Verizon Support, while on hold waiting for an agent the automated system decided that there was a problem with my FIOS service and to automatically try to resolve the issue. Both times the automated system did a reset of my router and TV boxes, neither of which were having a problem. There was no notification from the automated system about what the problem was or did it ask if I wanted the problem fixed. Both times the reset was done without my agreement. How do I report this issue to Verizon where someone would actually change the automated system?
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