Before signing up for service I wanted to ask some questions on the phone line so I gave the customer service line a call. After my questions were answered the service rep continued to take my information for the order and promised that the $99 install fee would be waived if I completed my order on the call. She also stated I would receive a call from her on 8/9 at 6 pm EST to finalize this but I never received the call.
I understand I should have been a bit less naïve, researched further to see the install fee is waived with online orders, researched to see others' similar complaints to mine, asked for written confirmation of waiving the fee, etc.
Despite all this, I am very unhappy that in my first interaction as a new customer with Verizon I was lied to over the phone. I'm hoping an agent on here can help me with this issue.
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