I am sure many of you have heard the same sad story. I tried to renew my agreement in July - so much for wanting to be loyal to Verizon Fios.
Since then, I have been consistently overcharged for my service. I have spent countless hours on the phone with customer no-service, and have been disconnected a minimum of 12 times. Great for a telephone company! The fault is on Verizon's end and everyone is so sorry for my problems but.....the latest insult is that last night, despite paying for a more expensive TV package, I suddenly lost basic cable channels. And they tell me it will take 5 days to resolve - and there is no phone number to contact the Executive office, no direct physical address other than a post office box, and I would have to wait hours for a supervisor to call me back. Of course, I have had many offers of call-backs - none of which had happened.
I find it incomprehensible that a series of errors on Verizon's end which started with an over-charge of $10 has escalated to this. It is complete incompetence - more importantly, it is a complete lack of respect for customers.
I am lucky enough to work for one of the most admired companies in the world - I now understand why there are no employees at Verizon that could make a similar claim.
