This is for my aunt who is not fluent in English and is confused on the bills she is recieving.
First off, she enrolled in the triple play and later dropped the phone aspect.
But her first bill is charging her:
Current Activity
Current Charges
10/2511/24Verizon Freedom Essentials
30.00
Current Charges Subtotal
$30.00
Change in Service and Partial Month
10/1910/24Verizon Freedom Essentials (added)
-4.00
10/22OnePoint Voice Mail Installation
10.00
10/22Line Connection Charge Fiber to the Premise (FTTP) Y
26.00
10/22Order Processing Charge - Account Establishment
20.25
Change in Service and Partial Month Subtotal
$52.25
Current Activity Total
$82.25
Why is she being billed separately for the phone aspect?
Secondly, she is stating that she was never informed of the wireless router price of $139.99?
Is she going to be receiving that amount back once she returns the router? Or is she keeping the router?
Thank you for any feedback
