I recently disconnected my 2-year Verizon triple-play service due to high fees. I returned the set top and verizon router to a local shop on a Saturday morning and I got an e-receipt identifying the returned equipment with their SN numbers. I then realized the verizon router was actually my own property as I purchased the equipment before switching to Verizon. I called the shop on Monday and was told the both equipment were shipped out. I called customer service and got an agent trying to help me to locate the equipment. She was able to confirm thru paper trail that the Verzion router I returned by accident was my own equipment. However, after 1 week, I was informed that Verizon could not able to return the equipment for me. Verizon has now got the possession of my equipment and will do nothing to return it. They blamed me for returning my equipment to them in the first place. I am utterly disappointed with the attitude that they can just do this without reprocussion. Please advise what can I do next to get my equipment back.
