I signed up for Verizon online. The promo was very clear that it included a $300 pre-paid gift card. I had issues with Verizon from the get go, the bill being higher than originally promised, noting that for $20 a month it was absolutely not worth losing the last vms I had from my dad before he passed away AND that when I did sign up the savings were closer to $60 not $15. The customer service person could care less (which seems to the norm at Verizon) so I asked when I get that $300 pre-paid gift card. He looked at my account and said it's in the records but it took 3 billing cycles. I looked back at the promo and saw that to be true. Rather than call Time Warner and return within the 30 days allowed, I decided to give Verizon a chance and justified the minimal savings with the benefits of that gift card..
Today I called asking when I would receive the gift card. The guy said, what gift card? I asked for customer service..40minutes later, no one...I had errands so I gave up (I tweeted first and came back to see I got a reply via twitter) and soon a link to have a secure convo...so I tried that and same thing..there was no record..SORRY..So I called back and even shared that I googled and this promo was clearly offered in Sept when I signed up, just like I said, the woman didn't care, she simply said that I needed to speak with Fios and transferred me, but the office was closed..so dead end.
I was just going to wait, but then a friend told me this same scenario happened to him and it took calling and calling. Well I spent hours today calling. I just can't seem to grasp how customer service people mentioned it to me early on and now that I should be receiving it, post 3 months with Verizon, it's not on my account. It's bad enough I lost all my dad's vms and the savings is minimal, I made that choice, even if I know the price I agreed to was originally better than what I am actually charged. And I have had a bad Verizon experience in the past, where I started signing up but when the guy came to install he came with the wrong equipment, so I nixed it, stayed with TWC and then kept getting charged for a service I didn't have. Verizon finally stopped charging me after one call where I learned the sales guy was fired for filing fake accounts..DUH!
So why did I switch? Because my friends and family in NYC rave about Fios..the issues seem here in CA. I want the card I was promised. Not only when I signed up. It was a banner and part of the small print, but your Customer Service people referenced it when I was considering leaving early on...they saw it then..why can't they find it now?????
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