I just called and spoke with Tracy in Dallas. She said there is an outage in G'Town, She added me to the service ticket. She had no idea about a resolution time. I checked online and they said 2:18 PM tomorrow. I told her that was unacceptable. She had no response other than apologizing.
Outage is frustrating...and so are my attempts to track down a resolution. I'll keep checking back here to see if there's an update.
Where not having no TV At All in Gaithersburg Area. What's going on since 1PM today! Someone cut the cable?! I I guess good old Radio for now. Or FYI Youtube/Internet TV for now.
You're not the only unhappy customer with TV outage!!! I sure hope Verizon will get it back up before the prime time show!
Stil out here in Germantown except for a few channels like Planet Green HD and Travel Channel etc. Most out.
you can still get on demand which comes over the internet basically.
Someone asked about the outage in Germantown. I called at 6:30 and they said that it wouldn't be fixed until 2:00 PM on Wednesday. Pretty unbelievalbe!!
I also live in the area and I saw that the undocumented workers cut the wrong wires.
From the looks of it new competitor is moving in on the FIOS turf.
The entire clopper road area is affected. They stopped adigging at Great Seneca.
I do not think this is Verizons fault.
Drive on clopper and you will see the new competitors cable drops.
I hope they didn't cut the cable. That could be a long time to fix.
I got through with someone using the computer in home agent, and he said it should be fixed by 9:00 pm tonight... Don't know if I believe him but apparently it is all over Maryland
I don't get how the internet and phone system still work fine, when it all comes on one fiber optic cable, which should make all three services go out.
Edit: Just got off the phone and its an "outage in the "whole state" of Maryland and should be back up no later than 12 tonight." so its not just Germantown and doesnt look like it has anything to do with the new wiring happening.
I am in Damascus and have the outtage also. I spoke to an online agent and they told me 6 am tomorrow.
Back on here now in Germantown.
