So I've been with Verizon for 2 years now and my services are up for renewal.
I decided to go to the Verizon website to check out what renewal / upgrade options were available to me. The usual prompt to talk to a CSR came up and thought what the hell, lets see what they can do for me.
The conversation started with them thanking me for being a loyal customer to Verizon, but then the conversation took a turn for the worst. Not so much with the agent but more of what he could or as the case is NOT offer me.
The CSR first informed me that I could have exactly the same package as I have now for an increase of just $10 m/o. I was even informed that my internet speed would increase from 35mb to 50mb.
However this was incorrect !
My current Triple Pay pack (purchased 2 years ago) was $109.99 m/o. I also have Multi Room DVR ($39.99 m/o) along with HBO ($16.99) With taxes etc my monthly bill is $186 ish.
After a long conversation with the CSR it appears that TRIPLE PLAY is now a whopping $154.99. For me that's nearly a $50 increase !
Add to this the $39.99 for multi room and an increased price for my HBO service of $19.99 and my monthly payments jumps from $186 to $219, an increase of $30.
This also includes the $5 monthly discount.
What I thought would be a painless transition to a new contract as now turned into me considering leaving Verizon. I can't justify paying $30 + taxes extra each month for the same services I've had for 2 years !
Is this really how Verizon say "Thanking for being a loyal customer"....
This is not a complaint against the CSR agent. Infact they were really helpful, its more a complaint about the treatment of so called "Loyal" customers !
