Verizon has the worst customer I have ever experienced, so that is saying A LOT. So argumentative and attempt no way to resolve the situation or find an alternative solution to keep the customer happy. I am 15 days late from redeeming my two promotional $100 gift cards and there is apparently no possible way to get the gift cards to me (it's in the fine print at the bottom that you only have 60 days to redeem - not all misleading to the customer). They would rather see me cancel my service than try to find a solution. Instead I get lectured on the phone and on chat that all customers redeem their promotions in time and never have an issue. I guess here I am - the one exception - yeah, right. And I also don't need a lecture for not reading the email when its in the very fine print that you list this type of detail. I am not only cancelling my internet service but its time to find a new wireless provider when this is the experience of "customer service".
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