Like a bunch of people here i'm having a problem with my fios billing after going through the symetrical upgrade process, it initially quotes my a price much lower than what my service statement now says. I can understand if it was a mistake on verizons website and i'm not even asking them to honor that price i just would like my old fios plan back. The problem is i've been trying the past two days either through chat or the phone and no one has been able to help to me. I'm hoping someone sees this and can help me with my problem, thank you.
