VZ Mods/ Admins,
i have ordered and received a cableCARD for my account and tried several time to activate in online using the self-activation site and it fails, tells me to call in. Called the number and the automated process over the phone fails as well.
After that the call automatically transfers me into a que for a live rep, so....the rep had no ideal what a cablecard was or how to activate was on hold for 30mins, I had to hang up.
Does any moderator or admin on this forum know how to get around all this? This should be a painless process. Is there a direct number I can call that a rep will know exactly what to do? I'm in Pittsburgh, PA.
Hope to resolve the activation by this evening. Thanks VZ.
