Since I have not been able to resolve a billing dispute over a returned cable box for over 6 months, despite at least 5 phone calls to customer service, I am putting my dispute in writing here on the forum in the hope of some resolution.
Back in May, I cancelled my TV service (kept internet + phone). I returned the box as instructed, kept the tracking number...yet was still charged $550 for a non-return fee. I was issued a ROC # and told it would take 3 months and I would not be considered late on my bill. However, now almost 8 months later and multiple past due notices, the issue is still not resolved. I have been promised call backs from multiple managers, yet not one has done so.
All I am requesting is for someone to issue the credit to my account. The tracking number confirms it was returned.
Also, please note that I have also filed a dispute with the BBB...only to try and get someone, anyone to care enough to resolve this for a long-time customer.
