I was deceived by the customer service on phone!

Tiantianxie

I contacted Verizon to cancel my FIOS Internet and scheduled a cancealation date by the end of Nov 19th, 2017. I specifically checked whether it will end by the end of Nov 19th or by the beginning, she told me everything will be OK. It will be the end of the day.

But! Actually it ends in the morning. I was really sad about this. I really think I am being fooled and paid extra money I don't need to pay. It's really not fair for us who choose to stop Verizon. It makes me don't want to use FIOS anymore!!!!!

I tried to contact the number again. But it is not working on Sunday. So is this a way to avoid people like me and show no responsibility for what they have said and done?

MrMatthew1

Hi Tiantianxie,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.