The FIOS customer service office in Hempstead is a poorly designed mess, to say the least. The parking lot is in the rear of the buildings so customers that are carrying equipment to return or exchange have to walk a long distance to get into the office. Once you're in the office, customers have to wait in a confined space and there is absolutely no place to put the equipment down while you wait over 30 minutes in line (How about a ledge or a table so you don't have to hold everything???). The bill-paying kiosks are right next to the area where customers are waiting on line. If somebody wants to pay a bill, they have to squeeze through the people waiting on line (most of whom are loaded down with cable boxes).
You have a LOT of disgruntled customers waiting on line...why aggravate them further by making it harder on them to conduct business with you??
