On 10/1/13 I signed up for the new Triple Play promotion that included a free $300 visa card. I already had the telephone and internet but I stopped my cable with direct TV and had to pay a penalty, thinking I was getting great "new customer" promotion. The service was installed Oct 1, 2013 and I was told that the Visa card should arrive within 3 months. Since I have had no communication regarding the card I called and after being on the phone for approximately an hour with the Verizon rep and then transferred to the promotions department rep, I was told that they couldn't find anything and I had just talked to another rep regarding this a month prior and that rep transferred me to the promotional department and the rep confirmed everything and said you don't have a balance, however this is 60 days and the card is mailed out after 90 days. I said OK and I will call back Jan 1, 2013.
I called back Jan 2, 2013 which is today and after talking back and forth with the Verizon rep for 30 minutes I was transferred to the promotional department and after being put on hold off and on for 30 minutes I was told that he didn't see anything and he would put the order in for my card, but now it would take another 30-45 days and after getting into a confrontation with him I asked to be transferred to the supervisor.
I talked with a promotional department supervisor by the name of Andy {edited for privacy} and he told me I am sorry but due to human error you have to wait and your card order has been put in and I asked for a confirmation and he said there is no confirmation, I gave him my original order number which is {edited for privacy} and it clearly says my service started Oct 1, 2013 and when I to the promotional department a month ago, she confirmed everything and said that it would be mailed out after 90 days, to find out it hasn't and they really don't no anything but they will put the order in didn't make any sense to me. He also explained how the cards had to be made and then shipped out its already been 90 days this doesn't make sense.
I have to say I was very excited to switch to Verizon Fios since we have been long time Fioscustomers with no issues and thought the moving cable and internet and phone bundle would be a very similar experience but I have been very disappointed so far. After further research I have found on different forums on the internet that I am not the only one this has happen too and now it starting to seem like a scam or a way to prolong sending me my gift card.
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