My cable and internet was down for many weeks (due to incompetence on the part of Verizon, who sent us incorrect equipment multiple times and incompetent technicians who ate up multiple days of my time) and despite assurances at the time that I would receive pro-rated credit for the outages, when I called to inquire about this I received a rude customer service agent who said I would get only $3!!! By my calculation I am entitled to at least $55 for lack of service (and that's before taxes and fees). When I ask to speak to a supervisor, I was told the wait was too long and I would be called back (never happened). I'm being offered $900 by Time Warner to switch from Verizon and I am very close to doing so given the abysmal customer service I have received.
Does anyone know of a way to speak to a competent person regarding billing? I don't want to go through the hassle of changing to Time Warner but I am so incredibly frustrated with the treatment I've received that I am contemplating reporting Verizon to the BBB and switching to TWC....
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