No help with $300 Gift Card

Michaelice1

I signed up for Fios at the end of July when I ran into one of your sales rep who was walking through my neighborhood. One of her catches was if I was a Verizon wireless customer and decided to switch my cable and internet to Fios that I would get a $300 gift card for the Verizon store. I entered my email and phone number and switched my Comcast internet and cable over to you guys. I was told after 2 billing cycles with payment I would receive my gift card. It has been 4 months and I haven't received anything. Every time I call customer support I get the run around. I've called several times and always get disconnected at the end. Customer Service puts me on hold while they connect me to the rewards team, I sit on hold for about 10-15 mins while I'm driving home from work then I hear someone pick up, hear faint background noises and then get disconnected... Every time!! Its starting to feel intentional. I can't find an email address for customer support so this is the only logical next step.... Please help!

[Deleted User]

Hi Michaelice,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.