Just got FIOS service a few weeks ago and the plan I got includes 2TB of cloud storage. I have not been able to access Verizon Cloud storage. I've made numerous phone calls and online chats. Nobody has been able to fix the issue. Every person I talk to thinks its someone elses issue and transfers me.
I've also talked to Synchronoss. They don't have a record of a cloud account for me. Synchronoss requested that I get my VZ ID from Verizon so they could look it up in their system by that ID. I got that ID for them and they still couldn't find an account for me. I've even gotten Verizon customer support and Synchronoss on a three way call, and they weren't able to figure it out.
Verizon finally decided to open a service ticket and it was supposed to be resolved by yesterday, but it has not. Also, nobody has updated me on the status, so I imagine I will have to call in again and sit on hold for hours.
Does anyone have any suggestions for dealing with this issue?
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