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set top box unresponsive to remote/slow to remote

I've noticed in the month since I've had FiOS that sometime the STB is slow (VERY SLOW) to respond to commands from the remote. I know its seeing them as I can see the power/active LED to the right of the digital display blink every time I press a button on the remote...but it doesn't act on the command.

be it menu, nada.

Channel, nope

guide, too bad

other, so sad

but I have noticed that if I hit the power/standby button and shut'er'down and bring it back up, it works fine.

every time

I haven't had to do a power down (pull the plug) reset but I suspect that's in my future.

I just came over from TWC and I noticed similar behavior on that STB/DVR as well and it to was a Motorola unit...hhmmmm.

Now I know there's a of SW in these things but I also know this is NOT rocket science or brain surgery ala AI ...so why is it that TWO different providers can't get their S$%^ together with their STB vendor and provide a product that doesn't lag, have terrible latency problems w/commands/et al, have to reset it all the time to clear it? etc etc etc

years ago, Microsoft had us doing the same thing (remember window 3, 3.10, 3.11, argh...) and they finally got it right w/Win7 (IMHO of course)...but look how many years it took...c'mon VZ, TWC, COMCAST, all you megacompanies with overinflated CEO salaries...SHOCK YOUR CUSTOMERS AND GET IT RIGHT FROM THE GIT GO!!!

sheesh...get a clue guys...you want our money? THEN EARN IT!

stop giving us halfbaked not ready for prime time products and we'll take you all the way to the bank...

Stop acting live the government and be responsible for a change.

Comments

sboychuck

I have noticed the same thing. The reaction time starts slowing down right before the DVR freezes up and re-boots itself. This happens on live tv and recorded shows. It really seems like a RAM issue on a computer. Kind of like it fills up the memory and then freezes.I have the newer Motorola and new service. Not fun.

Tiem to get this BUG fixed.

JimInSRQ

C'mon Verizon forum monitors!! It's time to respond to this thread. I have the same problem, however I didn't have it before 2-3 weeks ago, which make me believe there is a software update on the box which is causing the problem. I have 1 multi-room DVR and 3 STBs in the bedrooms. All are HD and ALL are acting exactly the same way when navigating the menus. It's particularly noticable in the On Demand menus, but is there on all menus including the programming and DVR menu.

Please get this resolve as it is VERY, VERY ANNOYING!!!!

[Deleted User]

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
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Hubrisnxs

there is a possibility it's the battery's in the remote, or the remote itself. a quick test to figure that out, is to go grab another remote from another room that works fine. if it works fine on your problem box, then you know the issue is with the remote itself or the batteries.

If that is ruled out, then there is a setting in the Set Top Box video settings that will typically give you faster performance.

Try this.

Menu>settings>video settings>SD Override. Turn it off. if it's off then try stretch.

One works better than the other.

There are other settings in video settings, but none of them have reported to improve the speed of performance, only the SD Override has been proven to help with that.

Defender9011

I too have had the same problem and have to complete the same process...this is getting f'in ridiculous...I just may have to go with DIRECT TV...If Dish would actually work out where I am at I would go back to DishNetwork...It is pretty said that when you pay over inflated prices for services you should expect to get quality services...I have had to change out boxes twice...thinking that was the problem but come to find out it is Verizon services they are sub par at best...the internet isn't much better they claim that it is the fastest speeds around but I still get the "waiting for XXXXX................" box in the lower left hand portion of my screen. And if they're having technical difficulties then they should post them on the front page of their website to alert customers of the problem and what they are doing about it. At the least send out an automatic alert to all customers explaining the reason for technical difficulty...COME ON VERIZON GET YOUR $%^& TOGETHER AND PROVIDE US WITHTHE QUALITY OF SERVICES WE ARE PAYING FOR...

@Roadking10453 wrote:
I've noticed in the month since I've had FiOS that sometime the STB is slow (VERY SLOW) to respond to commands from the remote. I know its seeing them as I can see the power/active LED to the right of the digital display blink every time I press a button on the remote...but it doesn't act on the command.
be it menu, nada.
Channel, nope
guide, too bad
other, so sad
but I have noticed that if I hit the power/standby button and shut'er'down and bring it back up, it works fine.
every time
I haven't had to do a power down (pull the plug) reset but I suspect that's in my future.
I just came over from TWC and I noticed similar behavior on that STB/DVR as well and it to was a Motorola unit...hhmmmm.
Now I know there's a of SW in these things but I also know this is NOT rocket science or brain surgery ala AI ...so why is it that TWO different providers can't get their S$%^ together with their STB vendor and provide a product that doesn't lag, have terrible latency problems w/commands/et al, have to reset it all the time to clear it? etc etc etc
years ago, Microsoft had us doing the same thing (remember window 3, 3.10, 3.11, argh...) and they finally got it right w/Win7 (IMHO of course)...but look how many years it took...c'mon VZ, TWC, COMCAST, all you megacompanies with overinflated CEO salaries...SHOCK YOUR CUSTOMERS AND GET IT RIGHT FROM THE GIT GO!!!
sheesh...get a clue guys...you want our money? THEN EARN IT!
stop giving us halfbaked not ready for prime time products and we'll take you all the way to the bank...
Stop acting live the government and be responsible for a change.

avemaria92

the only bad thing about dish network was the constant 'aquiring satellite signal'.. every time there was bad weather....

but as for the topic.. i have the same problem.. using the guide navigation is basically click, wait, click, wait, click, wait..

this isn't me but this is what my guide experience looks like

http://www.youtube.com/watch?v=5Hc4xqniJx4

he only shows up and down navigation though.. the worst part is when you try to get to say 5pm from 8am.. it doesn't go fast through the navigation.. it literally jumps a half hour per half second or so.. it's not quick as it should be.

bcrea

This has been happening to me since I got the box. Verizon replaced it and the same issue returned. It is at the point were once a week I unplug it. Not what I expected. Come on Verizon fix the problem.

JKCOOL

We are too having major issues with the Quantum Boxes. It is very slow, non responsive piece of junk and is worse since the upgrade. I worked with Verizon support for over two months to get this resolved. Nothing has helped. I don't understand why others are not having the same experience as we are having. What could be different? I can watch the box update the screen and usually have to wait until it does or it will just ignore the remote. ITS IS THE WORST!

Bruce

pturner

Yes same issue. Slow responsive remote. Switching to Cox

[Deleted User]

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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