On Friday, December 12th, I changed service from Verizon to Comcast. I was told I could return my Verizon equipment to the wireless Verizon store located in Chesterfield, Va on Hull St Rd. I didn't get there until today, Sunday, December 14th. personnel told me there to take the two boxes, router and two remotes to the wireless Verizon store located in Richmond, Va. I arrived at that location at 2:15 PM and one of the employees called me to his desk. I put the two boxes, router and two remotes on his desk. He refused to accept them!!! I could have sent them by UPS but I didn't know I would run into problems with Verizon personnel. Now I realize why I changed my service and it is due to poor customer support from Verizon. I do intend to contact the BBB about this situation. My Verizon service was in the name of {edited for privacy} Your Verizon equipment was still on his desk when I left the store.
