To Whom It May Concern:
We have become thoroughly frustrated with your customer service and sales associates. We have talked to them on at least 4 occasions over the last month, and during which times they have made multiple offers and none of these representatives tell us the same story.
On 10/20/14, we went online requesting pricing for dropping our home phone and TV services. We were told that they could not offer us anything and asked us to call 800-837-4966 and talk to the Elite Service representative. When we called this number we spoke with Michael who offered internet at 15/15 Mbps for $54.99 a month for 12 months with no contract. We told him we would discuss it and call back. He said that would be fine and any representative could make us this offer.
On 11/18/14, we called back and were told that we could not get the $54.99/12 months with no contract, but we could get an Internet/TV bundle for $52.99 a month with a 2 year contract. We decided that we did not like this offer and declined.
On 11/18/14, we called back a few minutes later to try to find Michael and were told that his conversation was not recorded and they did not know of him. We were informed that we were talking to a call center in California. The representative apologized for the confusion, and she told us that 15/15 Mbps was no longer available as a speed option and we had to have 25/25 Mbps. She could only offer this at a rate of $64.99 per month. She could give us the triple play listed in the email below on a month-to-month basis so that we could decide what we wanted to do. She also told us we had until 12/19 to make a decision.
On 12/3/14/, we called the sales center to ask about pricing for a double play package. The representative said we could not get 25/25 Mbps and could only get 15/15 Mbps. He offered a rate of $84.99 on a month-to-month contract. At this point the conversation ended.
Our intentions started as an effort to cut costs by stopping TV and telephone services. We have been told many different things about what we can get and no one has the same information. We have been customers for a very long time, but given this multitude of misinformation we are strongly considering leaving Verizon altogether.
I hope that someone can contact us via this email and clear things up.
We look forward to your reply.
