Site Totals

61162 Questions Answered 267 Categories

Customer service unavailable for days on end? Anyone else has this issue?

My Fios set-top box has not been working for days. Customer service is unreachable by phone/ live chat or any other ways. Exhausted all automated options. All the while I am paying for my service. Does anyone know how to resolve this?

Comments

ElizabethS

Chat is available during business hours and customer service phones can be reached at any time. Please try again, perhaps at a different time during the day.

CR07

Ok thanks. What time of day is good to reach the 24/7 customer service? Is there a special number I can call so that I don't have to go through the long-winded automated system again and again? Don't get me wrong. I really appreciate your help here as I am getting desperate and cannot spend all day talking to a robot.

CR07

Since I did not get a reply to my last post I tried live chat again (during business hours) and got the message that it is not available. Thoughts anyone?

CR07

Update: Just got through to a nice live person at customer service who will send me a new set-top box. Hint for everyone frustrated by the automated phone system: press "0" once you specified the trouble area and the system will put you into the phone queue right away.

Child Item