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Customer service unavailable for days on end? Anyone else has this issue?

My Fios set-top box has not been working for days. Customer service is unreachable by phone/ live chat or any other ways. Exhausted all automated options. All the while I am paying for my service. Does anyone know how to resolve this?

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ElizabethS

Chat is available during business hours and customer service phones can be reached at any time. Please try again, perhaps at a different time during the day.

CR07

Ok thanks. What time of day is good to reach the 24/7 customer service? Is there a special number I can call so that I don't have to go through the long-winded automated system again and again? Don't get me wrong. I really appreciate your help here as I am getting desperate and cannot spend all day talking to a robot.

CR07

Since I did not get a reply to my last post I tried live chat again (during business hours) and got the message that it is not available. Thoughts anyone?

CR07

Update: Just got through to a nice live person at customer service who will send me a new set-top box. Hint for everyone frustrated by the automated phone system: press "0" once you specified the trouble area and the system will put you into the phone queue right away.

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