Quantum TV unresponsive!

I've had Quantum TV for a couple of weeks and i find it very unresponsive, i.e. the menu system has serious time lags before it responds to remote inputs. When I called in about it a gentleman suggested doing a modem reset which I did, but to no avail.

Also I find that quite often the search function doesn't work, i.e. when you enter your search words nonsensical or negative results appear and/or the input system freezes and you just have to exit out of search.

Thought Verizon could do better!

Accepted answers

RDJim

Memory Leaks? Not a bad guess. After the last SW update things were looking better but now the lag is back. The delay on starting playback of recordings is up to 20 seconds now (seems much longer when your staring at a black screen). Guess I'll try the unplug reset again.

All comments

BulletRouge

Yep, noticed the same thing myself.

While it is nice improvement over the previous system, they are still really far behind what comcast is doing.

Hopefully, they are working on a fix...

gsan63

I'm going back to HD DVR because of all the problems with Quantum TV, I wasted many hours on the phone talking to the tech services but they blamed my VOIP phone, home wiring and now they want to charge me is they send someone to check the problem. People should stay away from Quantum TV.

ScottChapman

Gotta agree. While I appreciate being able to record more things at once, and being able to pause/rewind from client boxes, the new units are just flaky.

It is so laggy you can't tell if it hasn't processed the button press or it just never got it at all.

Seems to be very inconsistent, which results in being very frustrating for every day use.

joker211

This is the very reason we decided not to get VMS units. We rather suffer with a 2 turner DVR rather then get a quirky box with missing features. That will cost me another $216 per year. Fios had 3 years delay to get this right. They did not. Shame on them.

I remember getting the Multiroom Dvr when I first got Fios. It was a year new at that time. It was also quirky. Many updates later. It is a non quirky box for the most part. I do not want to be the test subject for VMS.

A good will move would be to leave it the same price as current multiroom dvr and let people work out the kinks.

sangs1

Honestly, it's not that bad. Not even close to being as bad as the Multiroom DVRs were when they first came out.

I never turn the VMS off - as I never did with the 7232 DVRs I had - and it's been my experience that that makes a differrence with regards to responsiveness. I'd suggest to anybody suffering from serious lag that you leave the VMS on 24x7. It doesn't make a lick of difference power consumption-wise either. While I agree that they are not as fast as the 7232s (once all the problems were ironed out with those), they are much more responsive than the DirecTV Genie setup I once used and about as responsive as the Tivo Roamio setup I previously used.

@joker211 wrote:
This is the very reason we decided not to get VMS units. We rather suffer with a 2 turner DVR rather then get a quirky box with missing features. That will cost me another $216 per year. Fios had 3 years delay to get this right. They did not. Shame on them.
I remember getting the Multiroom Dvr when I first got Fios. It was a year new at that time. It was also quirky. Many updates later. It is a non quirky box for the most part. I do not want to be the test subject for VMS.
A good will move would be to leave it the same price as current multiroom dvr and let people work out the kinks.

pzulw

Dear Customer,

When using the program guide please follow this procedure:

For example to go up three channels.

1. Press the UP direction key on the Verizon FIOS TV Remote

2. Give it a minute.

3. The indicator moves up to the previous channel.

4. Press the UP direction key on the Verizon FIOS TV Remote

5. Give it a minute.

6. The indicator moves up to the previous channel.

7. Press the UP direction key on the Verizon FIOS TV Remote

8. Give it a minute.

9. The indicator moves up to the previous channel.

10. Press the OK Button.

11. Give it a minute.

The channel appears!

For example to tune to channel 801.

1. Press 8.

2. If the STB received the keypress then give it a minute; otherwise press 8 again.

3. Press 0.

4. If the STB received the keypress then give it a minute; otherwise press 0 again.

5. Press 1.

6. If the STB received the keypress then give it a minute; otherwise press 1 again.

7. Wait for the last number to be received then press the 'OK' button.

8. If you did not "give it a minute" when you should have you will tune to channel 80. In this case start over at step 1.

BulletRouge

Yea, I've been pretty frustrated with this. It is just laggy enough to ruin the extire experience.

I assume there is not any know fix for this; it is just going to be this way until Comcast comes to my neighborhood?

Is it a hardware problem? Should I see if they will replace my box? If so, which one?

Any ideas??

dogbrain

My Quantum DVR seemed to get slower and slower, so I powered it off for a couple of minutes and then powered it back on.

Responsiveness improved significantly.

Memory leaks?

George

RDJim

omlifecrew1

Rediculous lag on my end. My menu is so slow, the guide never catches up with the number of times I press up or down, inputting channels ex. 513 takes about 5 seconds per number, and adding and deleting DVR programs takes several minutes per program.. I went to my brothers house with standard fios package and was in heaven because the STB responded instantly to every button pressed on the remote. Any updates for when Verizon will speed up Fios Quantum?

fossil1

i hope pzulw's comment was meant to be a joke!!!!

@pzulw wrote:
Dear Customer,
When using the program guide please follow this procedure:
For example to go up three channels.
1. Press the UP direction key on the Verizon FIOS TV Remote
2. Give it a minute.
3. The indicator moves up to the previous channel.
4. Press the UP direction key on the Verizon FIOS TV Remote
5. Give it a minute.
6. The indicator moves up to the previous channel.
7. Press the UP direction key on the Verizon FIOS TV Remote
8. Give it a minute.
9. The indicator moves up to the previous channel.
10. Press the OK Button.
11. Give it a minute.
The channel appears!
For example to tune to channel 801.
1. Press 8.
2. If the STB received the keypress then give it a minute; otherwise press 8 again.
3. Press 0.
4. If the STB received the keypress then give it a minute; otherwise press 0 again.
5. Press 1.
6. If the STB received the keypress then give it a minute; otherwise press 1 again.
7. Wait for the last number to be received then press the 'OK' button.
8. If you did not "give it a minute" when you should have you will tune to channel 80. In this case start over at step 1.

RDJim

Maybe slightly exagerated, sometimes 30 seconds wait. Your results may vary. Some rank amature programmers created a monster and patching only helps slightly. Not sure if the monster they created for the regular fios TV fixed the root programming problem or just added window dressing but I hear it's also a mess. A mess that's coming to Quantum soon. Maybe they should hire the obamacare programmers to help make it so bad they're forced to start over.

jbouj

The hardware is a cheap piece of junk. Something I new when I opened the box it came in. Are you people really surprised it perfrom like a piece of junk? It's amazing im paying nearly 30 dollars a month for these two boxes. I experinced the new Comcast xfinity last week. It blows fios away.

IAM499

What router do you have? Do you have the older router (m1424wt gige, with the red on the front/side) or the new Quantum Gatway router? I have been having the same problem with my system. I've spent numerious hours on the phone. Had a service man come to the house and always the same with the system sluggish for awhile and then just down right slow. Now a new problem started where I can't even get the remote ot change the channels now. I've been unplugging the system everytime (abut once a week) and even resetting the router weekly. It's getting pretty old. I am now trying to see if it's the router that will not handle the system. I've got the older and talking with the techs etc. they say it has nothing to do with the equipment. But that can't be true as the other boxes in the rooms use it to talk with the main box.

CRobGauth

Issues with remote control have nothing to do witht he rotuer.

There are issues with response from Quantum boxes.

A sfotware release is starting to field that contains some bug fixes as well as enhancements.

Hopefully we all get it by the end of the month and it will correct the lagging issues.

kmf524

This is NOT solved! There's no solution in this thread & it's been happening with my STB since I upgraded to Quantum & it is driving me INSANE!!!!!! I reset my box, I put new batteries in my remote, I got a new remote - NOTHING helps. And it certainly isn't helping the stress in my life, as ridiculous as that sounds, but when I watch TV I want to be able to relax & not get **bleep** off because my box refuses to receive the commands from my remote!!!

FIX THIS

CRobGauth

Can you wait for the software upgrade that should be out by the end of the month?

kmf524

I suppose my sanity could stay intact until then but is it actually going to fix it?

CRobGauth

Can't say for sure, but reading on other forums it has cleared up a number of the performance issues with Quantum.

steve713

This problem is absolutely NOT solved. It is as bad as ever. Sometimes it takes 30 or more second to simply change a channel and often it freezes completely for a couple of minutes.

I have called support and the automated system went through several actions with no result. The representative came on and went through the same steps (essentially a reboot) and THEN said that his system says it is a "Known problem." So, he knew all the time that it would not be fixed. I asked when it would be fixed and he said he did not know. Know problem and no idea when they can fix it.

This is very, very frustrating. My previous Verizon DVR (pre-Quantum) was fine. This was supposed to be an upgrade. Please FIX IT, Verizon.

SinCara

@steve71 wrote:
This problem is absolutely NOT solved. It is as bad as ever. Sometimes it takes 30 or more second to simply change a channel and often it freezes completely for a couple of minutes.
I have called support and the automated system went through several actions with no result. The representative came on and went through the same steps (essentially a reboot) and THEN said that his system says it is a "Known problem." So, he knew all the time that it would not be fixed. I asked when it would be fixed and he said he did not know. Know problem and no idea when they can fix it.
This is very, very frustrating. My previous Verizon DVR (pre-Quantum) was fine. This was supposed to be an upgrade. Please FIX IT, Verizon.

The new APR 2.0 update is currently rolling out to markets now. You should have it by the end of the month.

The update should fix the issue.

steve713

It is July 7th and FiOS is still unresponsive. I have rebooted the system and this morning it froze for almost a minute.

It was supposed to be fixed "by the end of the month." That was the end of June....right?

CRobGauth

Where are you located?

There was a delay in completing the software upgrades so not everyone has it yet.

Do you know what version you have?

It is under menu-settings-system info.