I moved to a new house and signed up Verizon Fios for my home internet.
Original Installation (first appointment): December 30, 2021
- The first installation technician did not show up without any notice. No one from Verizon called me or anything. I had to call Verizon to reschedule installation.
Second Appointment: January 08, 2022
- The second installation technician showed up. He said that Verizon qualified wrong location for my address, so he could not install. He tried to reach out to a Verizon engineer to qualify my location, but since it was Saturday, no one was working. He returned, but kept helped me getting this issue resolved on Monday. On Tuesday morning, I was able to reschedule for January 10, 2022.
Third Appointment: January 10, 2022
- The third installation technician didn't show up without any notice. I used my PTO to be at home for the installation. I wasted my PTO, because the technician never showed up. Now I've been on the phone, calling Verizon to reschedule, but I've been on wait for 1 hour and 7 minutes as I'm writing this post.
So, I've been in my new house since December 30 without internet, my home security system is down because it requires internet, and I cannot even watch my TV. Honestly, I have very low faith on Verizon at this point. Who knows whether they will ever successfully complete my internet installation.
This is already a very long post, so I can start a new post later about the terrible customer support I experienced. Chat support at Verizon is the worst ever. They easily wasted 5 hours of my time. Oh well.... I just want internet at home.
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